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Our Complaints Procedure

The dedicated team member responsible for complaints in Deborah Gould. We take all complaints very seriously.

Within The Whites Dental Centre we have details for how a patient can complain available around the premises in a clear and precise manner. All complaints are recorded in a specific complaints book which are addressed to promptly.

Our aim is to meet expectations of care and service, and to resolve any complaints amicably and efficiently.

A verbal complaint is dealt with immediately and a written complaint is addressed with an acknowledgement letter to the patient within 48 hours.

A full response will be provided in writing within 10 days. In the event of the complaint taking longer to address than anticipated, the patient will be kept informed of the progress along with the forecast completion date.

Patients can also phone the GDC on 020 8253 0800 within 12 months of the treatment date or within 12 months of becoming aware of the issue or visiting www.dentalcompliants.org.uk. All written correspondence should be sent to The General Dental Council, 37 Wimpole Street, London, WIG 8DQ.

The ombudsman for Wales can be contacted on 0300 790 0203 or addressed to 1 Ffordd yr Hen Gae, Pencoed, CF35 5LJ.

You can also contact Healthcare Inspectorate Wales who is the independent inspectorate and regulator of all healthcare in Wale. They can be contacted by calling 0300 0628 163 or sending a letter to Rhyd-Y-Car Business Park, Merthyr Tydfil, CF48 1UZ.